A peripheral control ticket will come through as below:
The first job is to check the Device.
Removable storage devices will need to be approved before the device is used. (Why is it needed?)
In this case, learners' documents have been stored on a device and will be uploaded to OneFile.
Can these be saved to the cloud before the OneFile upload?
Recording devices typically dictaphones used by training are okay to allow
Allowing a device:
Navigate to the below
https://endpointcentral.manageengine.eu/webclient#/uems/device-control/manage/trusted-devices/view
Manage Engine > Device Control > Policies > Trusted Devices
From here, select to modify the removable storage policy
This can also be found here - https://endpointcentral.manageengine.eu/webclient#/uems/device-control/manage/trusted-devices/edit/11641000055494581
You can now search for the serial number on the listed devices and select add followed by save at the bottom.
If we're giving temporary access, ie if a centre is taking data off of a removable storage device and we are allowing them a day. Then this can be done too
Here a user on a specific device can be given access for a set amount of time:
